The advancement of technology has revolutionized the healthcare industry in more ways than one. One of the most significant changes brought about by technology is the rise of telehealth services. Telehealth services provide medical care to patients remotely, through the use of technology such as video conferencing. And one healthcare system that is leading the way in providing exceptional telehealth services is Children’s Mercy Kansas City.
The number of telehealth services offered by Children’s Mercy Kansas City is truly astounding. With a wide range of remote services, the health system is making healthcare more accessible and convenient for families. From virtual consultations and follow-ups to remote monitoring, Children’s Mercy is providing top-notch care to its patients. And the best part? These services are receiving tremendously high patient satisfaction scores.
Recently, we had the opportunity to speak with the health system’s nurse director of telemedicine, who gave us a detailed tour of their telehealth services. She also shared some key advice for her peers in healthcare who are looking to implement telehealth services in their practice. Let’s take a closer look at what she had to say.
The first thing that stood out during our tour was the ease and convenience that telehealth services offer to families. The nurse director explained that through telehealth, patients can receive medical care from the comfort of their own homes. This is especially beneficial for children with chronic conditions who may have to make frequent trips to the hospital. With telehealth services, they can receive the same level of care without the hassle of traveling.
Moreover, Children’s Mercy has taken a patient and family-centered approach to their telehealth services. The nurse director emphasized the importance of involving the family in the child’s medical care. With telehealth, families can easily participate in the consultations and discussions about their child’s treatment plan. This not only ensures that the family is well-informed and involved in the decision-making process, but it also helps in building trust and rapport between the healthcare providers and the family.
Another key factor in the success of Children’s Mercy’s telehealth services is their highly trained and dedicated team. The nurse director highlighted the importance of having a team that is well-versed in the use of technology and has a strong understanding of the needs of pediatric patients. Children can be quite anxious and fearful when it comes to medical procedures, and the team at Children’s Mercy knows how to handle these situations with care and empathy.
During our tour, we were also introduced to the range of telehealth services offered by Children’s Mercy. From primary care and specialty care to behavioral health and nutrition services, the health system truly has something for everyone. And with the ongoing COVID-19 pandemic, the demand for telehealth services has only increased. Children’s Mercy has been quick to adapt and expand their services to meet the growing needs of their patients.
As we concluded our tour, the nurse director shared some valuable advice for her peers in healthcare who are considering implementing telehealth services. She emphasized the importance of taking a patient-centered approach and involving families in the decision-making process. She also stressed the need for proper training and education for the healthcare team, as well as clear guidelines for the use of telehealth services.
In conclusion, Children’s Mercy Kansas City’s telehealth services are indeed astounding. Not only are they providing high-quality medical care to their patients, but they are also setting an example for other healthcare systems to follow. By utilizing technology and incorporating a patient and family-centered approach, Children’s Mercy is making healthcare more accessible, convenient, and efficient for families. So, to all our peers in healthcare, take note and let us work together towards a better future for our patients.
